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Refunds

We offer a 30 day money back guarantee. If you are not happy with your product we will gladly refund you 100% of the product cost. If your product arrives damaged or becomes damaged within the first 30 days of using it, we will send you another one free of charge.

To start a return, you can contact us at support@pharmafoot.com. We will send you a return shipping label, as well as instructions on how and where to send your package.
We offer a simple, fair and no-hassle returns and exchanges process. 
Returns For Foot Massagers: 
Returns For Foot Massagers & Knee Brace: 
Returns For Foot Massagers:
A. Non-Quality related Returns: 
A. Non-Quality related Returns: 
Shipping cost and 5% restocking fee for the return of the product will be charged from your refund if the return isn't a result of our error. If you insist on returning the item, you can contact us via Email to state your return reason and request a return label. Our customer care team will inform you of the shipping cost. Please note that the returned items must remain intact without impacting the second sale. When the item is delivered to us, we will process your refund. 
B. Quality or other factors related returns: 
B. Quality or other factors related returns: 
B. Quality or other factors related returns: 

If there is any quality issue with the item, please feel free to contact us, we will exert great effort to cope with the issue according to the status of the item with partial refund, full refund, return for replacement.

Send wrong item:

1. You can choose to keep the wrong item with a discounted price offered by our customer care team. In the meanwhile, you can request us to send you the correct item that you have ordered. In this situation, you have to only pay for the wrong item at a favorable price.

2. You can request a return label to send back the wrong item for the correct replacement or a full refund. After you have delivered the item to UPS, you can contact us for the replacement or the full refund as long as the return tracking number shows any further status of the shipment.

Item damaged during the shipping:

Upon the receipt of the item, if you find the item is damaged, please reject the delivery of the item and take some pictures of the damaged item. After which, you can contact us via Emails to report the situation with pictures to have this solved.

Damages found after you have received the item, please contact us with pictures of the damaged item, we will either send you return labels to return the damaged item back for a replacement or a full refund or directly send you a new one or a full refund depending on the damage status of the item and you will.

Package Lost

After you have received the tracking number, still you haven't got the item by the expected delivery date. You may look around, check it with your neighbors, and contact the shipping company. After which, the package still does not show itself up. Contacting us with your phone number, we would set up a lost package claim against the shipping company to have your matter taken care of. It will take a week or so to get the investigation result from the shipping company. Please wait patiently during the period, and we would take a relevant measure to have it settled.

How to requesting a return for damaged or defective item

Contact us with the order detail and your return reason, our customer care team will offer you a best solution to have the issue solved. It will be highly appreciated if you can send us some pictures under damage circumstance. We would be responsible for any shipping cost occurred if the item has quality problem. Our customer care team will decide to have the damaged or defective item being returned or not according to the condition of the item. A prepaid return label will be issued to you in two business days when the item needs to be returned. After the item is delivered to us, you can request a full refund or a replacement.