Refund policy

We offer a 30 day money back guarantee on most products. If you are not happy with your product we will gladly refund you 100% of the product cost, no questions asked.

If your product arrives damaged or becomes damaged within the first 30 days of using it, we will send you another one free of charge. This does not include massagers. Please see the returns for massagers policy below.

To start a return, you can contact us at support@pharmafoot.com. We will send you a return shipping label, as well as instructions on how and where to send your package.

Money Back Guaranteed

We offer a simple, fair and no-hassle returns and exchanges process.

Returns For Foot Massagers & Knee Brace:

A. Non-Quality related Returns:

Shipping cost and a 15% restocking fee will be charged for the return of the product from your refund if the return isn't a result of our error. If you insist on returning the item, you can contact us via email to state your return reason and request a return label. Our customer care team will inform you of the shipping cost. Please note that the returned items must remain intact without impacting the second sale. When the item is delivered to us, we will process your refund. All returns must be in the original packaging in order for us to process the return.

B. Quality or other factors related returns:

If there are any issues with the quality of the item, please don't hesitate to contact us. We will make every effort to resolve the issue according to the condition of the item, whether it be a partial refund, full refund, or replacement.

Item damaged during the shipping:

Upon receiving the massager, if you find it is damaged, please reject the delivery of the item and take some pictures of the damaged item. After which, you can contact us via email to report the issue with pictures to have this solved.

For damages found after you have received the item, please contact us with pictures of the damaged item, we will either send you a return label to return the damaged item back for a replacement for a full refund or directly send you a new one for a full refund depending on the damage status of the item

Package Lost

After you have received the tracking number, still you haven't got the item by the expected delivery date. You may look around, check it with your neighbors, and contact the shipping company. After which, the package still does not show itself up. Contacting us with your phone number, we would set up a lost package claim against the shipping company to have your matter taken care of. It will take a week or so to get the investigation result from the shipping company. Please wait patiently during the period, and we would take a relevant measure to have it settled.

How to request a return for damaged or defective item

Contact us with the order detail and your return reason, our customer care team will offer you a solution to have the issue solved. Please send any pictures of the damage or defect of the product if possible. We will pay for any shipping cost occurred if the item has a quality issue. Our customer care team will decide to have the damaged or defective item returned or not according to the condition of the item. A prepaid return label will be issued to you in two business days if the item needs to be returned. After the item is delivered to us, you can request a full refund or a replacement. All returns must be in the original packaging in order for us to process the return.